Today, artificial intelligence (AI) seems to be the next big thing in business process automation. 
However, the technology is still in its infancy. Modern AI platforms are by no means perfect. In fact, most people overestimate the value of AI for their business.
Despite this, AI still has great potential. It’s a matter of identifying the right business processes to automate, testing the system, and evaluating it often. Early adopters of AI have an edge – they will reap the rewards much earlier, as well as contribute to improving the technology further.
Here are some ways you can deploy and maximize AI in enterprise:
Use AI to Solve Specific Problems
The most effective way to maximize modern AI is to identify specific problems within your business and use it to address those problems. For example, you could let an AI handle administrative tasks like sending invoices, managing receivables, and other such things.
AIs are usually suited for handling specific, repetitive tasks. With that, routine things like admin work are great candidates for automation with AI. Eventually, several small tasks that are automated will make entire projects much faster to complete.
Do a Proof-Of-Concept First
To efficiently use AI for business process automation, it has to be demonstrably efficient. Since AI is also software, it can make mistakes. So before relegating tasks to AI, test its abilities first with a proof-of-concept. This way, you will know if it’s feasible and more efficient to automate the task.
If you find out that it does the job well, go ahead and deploy the AI. But if not, you can always optimise the algorithm, or look for a different task for the AI to handle.
Watch over the AI and Evaluate Its Performance
Again, AI is by no means a perfect technology. Effective business process automation is not quite a fire-and-forget sort of thing. Rather, it requires optimization as you go along. Watch the metrics of the tasks the AI is performing. Then find out if there’s a marked improvement compared to when it was not automated. Are you satisfied with the improvement? If yes, then great! The AI has done its job well. But if not, then you need to tinker with it. Optimize the algorithms and keep on evaluating the AI’s performance.
Also, just because you’re satisfied with an AI’s performance doesn’t mean that you can just leave it to its own devices. What if your business policies change? What if the client behaviors change? And what if the way your entire industry operates change? You’ll still have to constantly improve the AI so it can adapt.
Despite AI being a young technology, what it can provide for your business can be great. The world is going into an AI-powered future, so it’s a good idea to join in while it’s still early. Just keep in mind the best practices for using AI in business process automation, and you can propel your business forward.
If you need help in deciding whether AI can be applied to the solutions for your organization’s problems, or you lack the in-house skills to kick off and implement your AI project, click the button to connect with us.
References:
CIO Economictimes
ZDNeT
Forbes
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